The Way We Book

At Aurea Salon, we offer haircuts, customized hair color, re-texturizing, and Purescription™ deep conditioning. With the use of Aveda products, we maintain and enhance the health and beauty of your hair. Every experience will include a stress-relieving scalp massage during a luxurious shampoo, a complimentary hot towel treatment, and style that works with your natural hair type.

All services include specific, standard offerings such as a consultation, cleanse, technical service & finishing service that works with their natural hair type. Anything above and beyond that is an add-on: press/flat iron/curl, time & product for density and/or length, detangling, & deep conditioning treatments. Our time standards are allotted for fine-to-medium density hair, and length no longer than the shoulder blade. Guests with thick density, hair longer than the shoulder blade, and/or guests that would like a style that works against their natural hair type may incur an up-charge for extra time, priced upon consultation with your stylist. Please call ahead for an appointment.

Prices are determined during the consultation and may vary based on the experience level of your stylist and the services, product, and time required to achieve your desired end look, which may be impacted by the length and thickness of your hair. Without a proper scheduled consultation (15 min add on) prior to all appointments, no services are guaranteed.

Stylist Levels at Aurea Salon

Prices vary on all hair services depending on the level of skill and experience of the hair stylist providing the service. Clients can therefore match their personal needs with a specific service offering. All appointments requiring extra time above our normal timing standards may incur extra fees, priced upon consultation with your stylist.

Aurea Salon is a level-based salon, promoting through experience, clientele, talent, and multiple Aveda benchmarks that our stylists work hard to hit. All stylists are required to take two advanced continued education classes per year in order to stay on our team. We believe that in order to create great hair, we have to stay at the forefront of trends, and we do so by continuously educating ourselves. Aurea Salon also brings in educators from around the country to consistently cultivate and sharpen staff skills.

Fresh Talent | Our Fresh Talent stylists are emerging artists currently completing Aurea Salon’s advanced in-salon training program under the guidance and supervision of our leadership and education team. These appointments are perfect for guests who love supporting new talent while still receiving the elevated Aurea experience. Services may require additional time to allow for hands-on learning, precision, and personalized coaching throughout the appointment.

As part of the learning process, any service adjustments or redo requests must be completed with the original stylist so they can continue developing their skills through guided feedback and education.

New Talent Stylist | They are pursuing Aurea Salon’s rigorous training curriculum to further develop their skills and meet Aveda and Aurea Salon standards of excellence. This level may not always be available.

Stylist | Carefully selected for their skills and professionalism, each stylist/ colorist has successfully completed Aurea Salon’s Advanced Training Program.

Senior Stylist | Seasoned professionals whose commitment to ongoing education keeps them on the forefront of new color and cut techniques and trends.

Master Stylist | Aurea Salon’s advanced and seasoned professionals.

Creative Director and higher | Aurea Salon’s most experienced specialists. Directors bring rich education and experience to their clients.

Want to meet our team? View our Stylist Profiles here to find the perfect match for your hair goals.

Terms and Conditions for Aurea Salon Gift Cards

Gift cards are transferable, but are not redeemable for cash. Gift cards issued for a service are based on the current service value at time of purchase and will not be adjusted in the event of a service price increase. Gift cards issued for services are based on the starting price for the service. Aurea Salon’s service providers have varying service prices based on skill and experience level so the actual price of a scheduled appointment may be higher than the value of the gift card; please make sure to inquire about service provider rates when scheduling appointments and paying with a gift card. A gift card recipient name must be provided at the time of purchase to allow Aurea Salon to research gift cards if lost.

Appointment Guarantee, No-Show and Cancellation Policy

Salons and spas make revenues by selling time to our guests. Should that guest not show up or not call until the last moment before his or her appointment, we can not fill that cancellation in time. Out of courtesy to you, we will never overbook our schedules to accommodate. Please call 48 hours in advance to reschedule or cancel an appointment.

All services/appointments that require 60+ minutes, Color/Chemical Processes; VoMor™ Extensions; and Brazilian Blowout appointments require an authorized card on file in order to reserve your appointment with your stylist. Adjustments to your appointment(s) (no-shows, last-minute cancellations, last-minute reschedules) made within 24 hours of its starting time will result in a 50% charge of the service(s) on the card left on file.

For appointments booked in-person or over the phone, a third no-show, last-minute cancellation, or last-minute reschedule will result in full pre-payment for any and all future appointments. For appointments booked online through a third party, a gift certificate must be purchased for at least the amount of the service(s) that were booked.

A no-show or last-minute cancellation for appointments booked online will result in the loss of this gift certificate. We understand that things happen in life and there will be times when a guest is late or misses his or her appointment. If you are late getting to your appointment and the service provider can not see you, we will try very hard to get you in with another service provider to respect your time and to respect the time of the other guests that are booked after your original appointment. We value you as a guest and we try very hard to have your time with us run as smoothly as possible.

We confirm reservations with a variety of platforms. We send email and text message reminders up to three days prior to your appointment time, and we call up to two days prior to your appointment time—just ask to sign up with our front desk staff. If you feel that you have a reservation and did not receive a call, please contact us as soon as possible. Please listen to the reservations stated in your confirmation call to ensure that all of your services have been booked correctly.

Refunds & Service Adjustment Policy

At Aurea Salon, every service is customized and thoughtfully performed by our team of professionals. Due to the time, product, education, and artistry involved in each appointment, we do not offer refunds on services rendered.

Your satisfaction is incredibly important to us. If you have concerns regarding your service, we kindly ask that you contact the salon within 7 business days of your appointment so our leadership team can review your experience and discuss available adjustment options.

Adjustment services are offered at the discretion of salon management and are intended to address the original service performed. To ensure consistency and the best outcome, adjustments must be completed with the original service provider whenever possible. Additional charges may apply for service upgrades, changes to the original plan, or appointments booked with a stylist at a higher experience level.

Please note:

  • Refunds are not provided for completed services.
  • Results may vary depending on hair history, condition, at-home maintenance, and previous chemical services.
  • Achieving certain hair goals may require multiple appointments to maintain the integrity of the hair.

If you have any questions regarding your appointment or service outcome, please contact us at 281.395.6711 or contact@aureasalon.com

Payment

We accept the following credit cards: Visa, Mastercard, Discover and American Express. No checks.

Cell Phones

Out of courtesy to our guests, we ask that cell phones be switched to silent mode and not used while at Aurea Salon.

Product Returns & Exchange Policy

Products may be returned within 7 days from the date of purchase for a full refund. Exchanges or store credits only are given after up to 60 days of purchase date. All returns must have a receipt.

Food in the Salon

Aroma is one of Aveda’s main points of difference. As a result, We welcome small snacks, but ask that you refrain from bringing large, hot meals to your appointments, as it throws off the aroma experience for other guests. There is hair, hairspray, barbicide and alcohol from sanitizing in the air, and that doesn’t taste very good … trust us, we know. We ask that you are courteous to others and help us in maintaining the highest level of experience that you all have come to love.

Children

Children may not be in the retail areas unless supervised by an adult at all times. Out of respect to our other guests and for their own safety:

  • Children (10 and under) are not allowed in the service areas unless they are receiving a service themselves.
  • No staff are available to supervise children; please plan childcare accordingly.
  • If you bring unsupervised children, you may be asked to reschedule at your own expense.

Aurea Salon appreciates your cooperation.